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Mgr Utilization Mgmt

  • Taguig, BGC
  • CUS > Service Operations
  • Full time
  • Added
  • PS74711

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Description

Responsible for the daily management of the department. Primary duties may include, but are not limited to: 

  • Supervises workflow and performance of associates. 
  • Assists in coordination and development of UM quality initiatives. 
  • Participates in strategic planning and budget processes. 
  • Ensures compliance with departmental policies and procedures. 
  • Works in conjunction with other UM staff to improve service quality initiatives, develop audit tools, and meet NMIS and other quality standards. 
  • Provides quality control services such as call monitoring. 
  • Develops and implements associate training. 
  • Performs audits to monitor efficiency and compliance with policies. 
  • Prepares reports. 
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports. Requires HS diploma or equivalent; 4 years operational experience in progressively complex customer service or call center; or any combination of education and experience, which would provide an equivalent background. RN or BSN preferred. 
  • For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

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