Under general guidance and mentoring, provides oversight of a customer service unit.
Primary duties may include, but are not limited to:
- May be responsible for establishing department policies and procedures.
- Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Requires BA/BS; 5 years in progressively complex customer service environment; or any combination of education and experience, which would provide an equivalent background.