Responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures. Primary duties may include, but are not limited to:
- Directs implementation and administration of benefit programs.
- Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
- Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports; Requires BA/BS; 1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.