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Operation's Manager for Contact Center

  • Iloilo, Mandurriao
  • CUS > Service Operations
  • Added
  • JR29302

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Description

  • Responsible for providing oversight for customer service staff.
  • Responsible for establishing departmental policies and procedures.
  •  Primary duties may include but are not limited to: Directs implementation and administration of benefit programs.
  • Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes, and government mandated disclosures.
  • Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.
  •  Requires BA/BS; 1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.

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