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Manager Training (PHL)

  • Iloilo, Mandurriao
  • EDT > Learning Project Mgmt
  • Full time
  • Added
  • JR1110

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Description

Under general guidance and mentoring, provides oversight of a customer service unit.

Primary duties may include, but are not limited to:

  • May be responsible for establishing department policies and procedures.
  • Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Requires BA/BS; 5 years in progressively complex customer service environment; or any  combination of education and experience, which would provide an equivalent background.


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